Purpose
At GM Secure Ltd, we are committed to providing excellent customer service. This policy outlines the process for handling customer complaints and ensuring that all issues are addressed promptly and fairly.

Complaint Reporting
Clients can report any issues, complaints, or concerns related to our services via:
Phone: +44 749 808 5555
Email: info@gmsecure.co.uk
Website: www.gmsecure.co.uk

Complaint Handling Process
Acknowledgment: All complaints will be acknowledged within 2 business days.
Investigation: We will investigate the complaint thoroughly and aim to resolve it within 10 business days.
Resolution: We will inform the client of the outcome and any actions taken to resolve the issue.
Escalation: If the client is not satisfied with the outcome, the complaint can be escalated to senior management for further review.

Commitment to Improvement
We use customer feedback to improve our services, and any recurring issues will be analyzed and addressed to ensure better customer satisfaction.

Click below mentioned links to read more about our policies.