Purpose
This policy outlines the agreed service levels between GM Secure Ltd and our clients to ensure the effective and timely delivery of security services.

Service Standards
Response Time: We will respond to emergency requests within 15 minutes.
Personnel Availability: Our security personnel will be available on-site at the agreed times and locations.
Communication: We will maintain regular communication with clients during shifts and provide reports as requested.

Failure to Meet Standards
In the event we fail to meet the agreed service levels, clients will be entitled to:
A service credit or discount on the next invoice.
Additional services at no extra cost, depending on the nature of the failure.

Monitoring & Review
Performance against service levels will be regularly reviewed, and clients will be informed of any service adjustments or improvements.

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